Privacy Policy

Privacy Policy

Effective Date: 12 June 2025
Last Updated: 12 June 2025
Business Name: Echo Genix
Website: https://www.echogenix.store
Contact Email: support@echogenix.store

1. Introduction

At Echo Genix, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, download free content, purchase digital products, or interact with our services in any way.

By using our website or services, you agree to the practices described below.

2. What Information We Collect

We collect the following types of personal data:

  • Your full name and email address when you subscribe, sign up, or purchase a product

  • Billing and payment information, handled securely by Stripe

  • Technical data such as your IP address, browser type, device details, referring pages, and timestamps

  • Cookie data and analytics from tools like Systeme.io, Google Analytics, or Meta Pixel

  • Purchase and browsing history related to our digital products and services

  • Any information you voluntarily provide via forms, support messages, or feedback submissions

We do not collect or store any sensitive data such as government ID numbers or biometric information.

3. How We Collect Your Data

Your data may be collected through the following methods:

  • When you fill out a form to receive our free faceless TikTok prompt pack or sign up for the course

  • When you make a purchase through our secure checkout

  • When you browse the site and cookies are triggered

  • When you interact with our email communications

  • When you contact us directly for support or questions

4. How We Use Your Data

We use your data to:

  • Process payments and deliver the product or service you've purchased

  • Send transactional emails such as receipts, download links, and login instructions

  • Respond to customer support requests and general inquiries

  • Improve the performance, usability, and content of our website

  • Send marketing emails or promotional updates — only if you’ve opted in

  • Track how users engage with our site and offerings to improve customer experience

  • Ensure compliance with applicable financial, tax, and data protection regulations

5. Legal Bases for Processing

Under data protection laws such as the GDPR and UK GDPR, we rely on several lawful bases to process your data:

  • Your consent, when you voluntarily subscribe to emails or marketing updates

  • The performance of a contract, when you purchase a product or service

  • Our legal obligations, such as tax reporting

  • Our legitimate interests, like preventing fraud or analysing user behaviour for business improvement

You have the right to withdraw your consent at any time, especially regarding marketing communications.

6. Third-Party Access

We never sell your personal information. However, we may share your data with third-party providers necessary to operate our business. These include:

  • Stripe, for secure payment processing

  • Systeme.io, our course and sales platform

  • Analytics tools, such as Google Analytics or tracking pixels from social media platforms

  • Email marketing tools, like Sendinblue or Zoho Mail, to deliver email updates

Each of these providers has their own data protection policies and security measures, and they are only allowed to use your data to perform services on our behalf.

7. Data Retention

We only keep your personal information for as long as is necessary:

  • To provide you with the services you’ve requested

  • To meet legal, accounting, or regulatory obligations

  • To support our business operations, analytics, or legal defence

If you request deletion of your data, we will comply unless there is a lawful reason not to.

8. Your Rights

If you live in the UK, EU, or a region with similar privacy protections, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your personal data ("right to be forgotten")

  • Restrict how we process your data

  • Object to the use of your data for marketing or profiling

  • Transfer your data to another provider (data portability)

  • Withdraw consent at any time

To exercise any of these rights, email us at support@echogenix.store. We aim to respond within 30 days.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Improve your user experience

  • Remember your preferences and settings

  • Analyse traffic and behaviour on the site

  • Retarget advertisements through third-party platforms

You can choose to accept or decline cookies via your browser settings. Declining may affect the functionality of the website.

10. Children’s Privacy

Our products and services are not directed at children under the age of 13, and we do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

11. Data Security

We use industry-standard security measures including SSL encryption, secure checkout systems, and access control policies to protect your data. However, no system is completely immune to breach, so we cannot guarantee absolute security.

You are responsible for safeguarding your own passwords and device security.

12. International Transfers

Some of the service providers we use are based outside the UK or European Economic Area (EEA). When we transfer your data internationally, we ensure it is protected using standard contractual clauses or other legally approved mechanisms.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. If the changes are significant, we may notify you by email.

We encourage you to review this page regularly.

14. Contact Information

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, contact:

Echo Genix
📧 Email: support@echogenix.store
🌐 Website: https://www.echogenix.store